Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, with all included accessories or components, and in its original packaging. You’ll also need your receipt or other proof of purchase.

To start a return, please contact us at contact@sofero.shop.

If your return is accepted, we will provide you with the appropriate return address and return instructions. Please do not send your return to an address without contacting us first, as our return location may vary.

Please include your order number inside the return package. Returns without sufficient information to identify the order may be delayed or may not be processed.

Unless the return is due to an incorrect, defective, or damaged item for which we accept responsibility, return shipping costs are the customer’s responsibility. We are not responsible for return packages that are lost in transit.

Damages, Defects, and Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, where applicable, photos or videos showing the issue so we can evaluate the problem and make it right.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used where applicable.

We also do not accept returns of gift cards or items specifically marked as final sale.

If you are unsure whether your item is eligible for return, please contact us at contact@sofero.shop before sending it back.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

We may apply a restocking fee of up to 25% to eligible returns depending on the condition of the returned product, packaging, missing components, signs of use, or other circumstances affecting the item's resale condition. If a restocking fee applies, it will be deducted from the refund amount.

Original shipping charges, where applicable, are non-refundable unless required by law or the return is due to an error for which we are responsible.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contact@sofero.shop.

Lost or Missing Deliveries

If your tracking information shows that your order has not been delivered and there have been no meaningful tracking updates for an extended period, please contact us at contact@sofero.shop.

A shipment may be considered lost if it has not been delivered within 30 days after the estimated delivery date, unless the delay is caused by circumstances outside the carrier's or our reasonable control.

Once we confirm that a shipment is considered lost, we may offer a replacement or refund, as appropriate.

If tracking shows the package as delivered but you have not received it, please contact us as soon as possible. We may ask you to check with household members, neighbors, the carrier, or the delivery location and may require additional information before determining the appropriate resolution.

For questions regarding returns, refunds, or deliveries, contact us at contact@sofero.shop.

Website: sofero.shop